Cili88 is committed to protecting the privacy and security of every player's personal information. This document clearly outlines how we collect, use, store, and protect your data.
Six core principles that underpin how we manage your personal data
All data transmitted between your device and cili88's servers is protected with 256-bit SSL encryption — the same technology used by leading banking institutions worldwide.
Cili88 has never and will never sell, rent, or commercialise players' personal information to any third party without your explicit consent.
You have the right to access, amend, or request deletion of your personal data at any time. This process is straightforward and can be done through our support team.
Your data is stored on servers protected by multi-layered firewalls, strict access controls, and an automatic backup system that keeps your information secure at all times.
In the event of any security incident affecting your data, cili88 will notify all affected users within 72 hours of detecting the incident.
The cili88 Privacy Policy complies with the provisions of the Malaysia Personal Data Protection Act (PDPA) and international guidelines on user data protection.
Welcome to the cili88 Privacy Policy. We understand that your privacy is extremely important, and we take this responsibility seriously. This document explains in detail how the cili88 platform collects, processes, stores, and protects your personal information when you use our services.
This Privacy Policy applies to all users of the cili88 platform, including website visitors, registered players, and VIP members. By registering or continuing to use our platform, you consent to the practices described in this document.
Cili88 operates in accordance with the requirements of Malaysia Personal Data Protection Act 2010 (PDPA) and international standards relating to personal data protection. We are continuously committed to ensuring your information is handled in a transparent, fair, and secure manner.
If you have any questions about how we handle your personal data, our Data Protection Officer (DPO) team is ready to assist via our official support channels.
Cili88 only collects information necessary to provide you with a safe, seamless, and personalised service. The types of data we collect are as follows:
| Data Categories | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number | Identity verification (KYC) & fraud prevention |
| Contact Information | Email address, phone number | Account communications & security notifications |
| Financial Information | Bank account number, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Account security & fraud detection |
| Usage Data | Game history, login timestamps | Service improvement & responsible gaming |
| Location Data | State, country of user | Regional legal compliance |
We only collect data that is relevant and necessary. We do not collect sensitive information such as biometric data, medical records, or religious information unless required by law.
The information we collect is used solely for legitimate and transparent purposes. The following are the primary purposes for which cili88 uses your data:
cili88 does not use your personal data to make automated decisions that could negatively affect you without human review.
Cili88 does not sell, rent, or trade your personal information to third parties for commercial purposes. However, there are limited situations where we may share your data:
Any third party that receives your data is required to comply with data protection standards equal to or higher than those set out in this Privacy Policy.
cili88 will not share your personal information with advertisers, data brokers, or social media platforms without your explicit consent.
We continually invest in the latest security technologies and procedures to protect your data from unauthorised access, loss, or misuse. Key security measures we implement include:
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to also safeguard your account by using a strong password and not sharing it with anyone.
Cili88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the cili88 platform.
cili88 does not use third-party cookies for targeted advertising purposes or to track your activity on other websites.
As a cili88 user protected under Malaysia's PDPA, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you.
You may request that we correct any inaccurate or incomplete personal data.
You may request deletion of your personal data, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request a copy of your data in a machine-readable format.
You may request restriction of your data processing under certain circumstances.
To submit any of the above requests, please contact the cili88 support team via Live Chat or our official email. We will process your request within 30 working days.
Cili88 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, we may retain certain data for a longer period for the following reasons:
Once the retention period expires and there is no legal obligation to retain it further, your data will be securely deleted or anonymised in a manner that cannot be reversed.
The cili88 platform may contain links to third-party websites or services from time to time. This Privacy Policy applies only to the cili88 platform and does not cover the privacy practices of any external websites.
Cili88 is not responsible for the content, privacy policies, or security practices of any third-party websites. We recommend that you read the privacy policy of each website you visit separately.
Be wary of websites claiming to be associated with cili88 but not using the official domain cili88.top. Report any fraudulent websites to our support team.
Cili88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.
For material or significant changes, we will:
Your continued use of the cili88 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Privacy-related complaints will be handled by our Data Protection Officer (DPO) and resolved within 30 working days from the date of receipt of the complaint.
We value every piece of feedback from our players and are committed to resolving every privacy query thoroughly and respectfully.